Return Policy

Return Policy

Returns and Exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your pottery items, we accept returns and exchanges within 14 days of delivery.

Condition of Returned Items: Returned items must be unused, undamaged, and in their original packaging to be eligible for a refund or exchange.

Return Process: To initiate a return or exchange, please email forahappyhome3@gmail.com within 14 days of delivery to receive further instructions. Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part.

Refund Processing: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned items. Please note that shipping costs are non-refundable.

Damaged or Defective Items: If your pottery items arrive damaged or defective, please email forahappyhome3@gmail.com immediately with clear photos of the damage. We will arrange for a replacement to be sent to you free of charge, or issue a refund if preferred.

Custom Orders: Unfortunately, we are unable to accept returns or exchanges for custom-made pottery items, as these are specially crafted to your specifications.

Contact Us: If you have any questions or concerns regarding our delivery and return policy, please don't hesitate to contact us. We are here to assist you and ensure a positive shopping experience.